Everything that you disclose will be kept confidential, adhering to the guidelines of the Personal Health Information Act (PHIA)
With the exception of some very specific circumstances outlined below, we will not speak about your case with anyone outside of your care without your direct permission.
By LAW our practitioners are required to breach confidentiality under the following conditions:
1 - The clinician believes there is IMMINENT RISK of harm to yourself.
2 - The clinician believes there is IMMINENT RISK of harm to someone else.
3 - You disclose or the clinician suspects that a VULNERABLE PERSON is in danger (e.g., children or the elderly).
4 - A court of law subpoenas (requires) it of the clinician.
CANCELLATIONS, LATE ARRIVALS & NO-SHOWS
Our practitioners value your time and will do their absolute best to keep our appointments starting and ending on time.We expect that you will in turn value our time, and as such attend your appointments as scheduled and on-time.
Should you be unable to attend, the required 48 hours notice (business days only and excluding holidays) is in place in order to allow another patient who is waiting for an appointment an opportunity to do so.
FOR PSYCHIATRY APPOINTMENTS, CANCELLATIONS WITH LESS THAN 48 HOURS (BUSINESS DAYS ONLY AND EXCLUDING HOLIDAYS) OF ADVANCE NOTICE, NO SHOWS, AND LATE ARRIVALS ARE SUBJECT TO THE FEES OUTLINED BELOW.
THIS POLICY IS APPLICABLE TO ADULTS AND CHILDREN, AND ONLY UNDER EXTENUATING CIRCUMSTANCES WHEREBY A FORMAL DOCUMENT CAN BE PROVIDED, WILL EXCEPTIONS BE MADE.
Exceptions only for: unexpected deaths in the family, car accidents or health emergencies (presentation of proof of these events will be required to waive the fee)
FEES FOR PSYCHIATRY (fees do not include HST):
No Show or Late Cancellation- $240.
Late arrivals- $60 / 15 minutes of tardiness.
PSYCHOLOGY APPOINTMENTS CANCELLED WITH LESS THAN 2 BUSINESS DAYS NOTICE WILL BE CHARGED AT THE FULL SESSION RATE:
$400 FOR NEW ASSESSMENTS; $200 FOR FOLLOW-UP SESSIONS
This is a strict policy.
Clients will not be provided with another appointment until they are able to settle your bill or make arrangements for a payment plan.
DAY OF APPOINTMENT
NON-INSURED services including but not limited to, insurance forms, letters of support, forwarding copies of patient charts are due at the time of provision of such services unless other arrangements have been agreed upon.