POLICIES 

CONFIDENTIALITY

Everything that you disclose will be kept confidential, adhering to the guidelines of the Personal Health Information Act (PHIA)


With the exception of some very specific circumstances outlined below, we will not speak about your case with anyone outside of your care without your direct permission. 


By LAW  our practitioners are required to breach confidentiality  under the following conditions:

1 - The clinician believes there is IMMINENT RISK of harm to yourself.

2 - The clinician believes there is IMMINENT RISK of harm to someone else.

3 - You disclose or the clinician suspects that a VULNERABLE PERSON is in danger (e.g., children or the elderly).

4 - A court of law subpoenas (requires) it of the clinician.  

CANCELLATIONS, LATE ARRIVALS & NO-SHOWS

Our practitioners value your time and will do their absolute best to keep our appointments starting and ending on time.We expect that you will in turn value our time, and as such attend your appointments as scheduled and on-time.

 

Should you be unable to attend, the required 2 business days notice (excluding holidays) is in place in order to allow another patient who is waiting for an appointment an opportunity to do so.

 

PSYCHIATRY & PSYCHOLOGY  APPOINTMENT  CANCELLATIONS WITH LESS THAN 2 BUSINESS DAYS (EXCLUDING HOLIDAYS) OF ADVANCE NOTICE, NO SHOWS, AND LATE ARRIVALS ARE SUBJECT TO THE FEES OUTLINED BELOW.

 

This policy is applicable to CONSULTATIONS, INDIVIDUAL SESSIONS AND GROUP APPOINTMENTS. 

EXCEPTIONS ARE ONLY MADE UNDER EXTENUATING CIRCUMSTANCES WITH  DOCUMENTATION  PROVIDED.

Examples include but are not limited to: family or friend deaths, car accidents or health emergencies.

FEES FOR PSYCHIATRY:

No Show or Late Cancellation- $240+HST.
Late arrivals- $60+HST / 15 minutes of tardiness

FEES FOR PSYCHOLOGY:

New Assessments:  $400 (full session fee will be charged)

Follow Up sessions: $200 

Appointments are not extended for late attendance

 

Our clinic offers appointment confirmation requests to our psychiatry patients as a courtesy & reminder of our cancellation policy. It is the patient's responsibility to contact our clinic directly (or respond accordingly to the confirmation request) with 2+ business days notice to avoid no-show/late cancellation fees. These are strict policies.

Further appointments cannot be scheduled or attended until client's settle their bill or make arrangements for a payment plan.

DAY OF APPOINTMENT
MONDAY
TUESDAY
WEDNESDAY
THURSDAY
FRIDAY
CANCEL BY
THURSDAY 10AM
THURSDAY 6PM
MONDAY
TUESDAY
WEDNESDAY

NON-INSURED SERVICES

NON-INSURED services including but not limited to, insurance forms, letters of support, forwarding copies of patient charts, etc. Fees  are due at the time of provision of such services unless other arrangements have been agreed upon. 

RESPECTFUL BEHAVIOR

Our clinic has a ZERO tolerance for derogatory, mocking, threatening, insulting or abusive behavior towards ANY staff.

Such behavior will result with the client being discharged (Psychology) or returned to the care of the referring clinician (Psychiatry). 

VIRTUAL CARE ACCESS & CONSENT 

Please click on the button below for a written summary of important information about virtual healthcare access or watch the video below PRIOR to your scheduled appointment so we can best answer any of your questions at the time of your assessment.